Support Agreements for Direct SBO Support
Clients Getting SBO Direct Support
The table below shows the status of clients receiving direct support from SBO.
CLIENT |
Note |
Macnica |
|
HP/Tekelec |
Pending agreement - review as of Dec. |
BAE |
|
Rockwell-Collins |
Pending agreement - review as of Oct 18 |
Sun |
Pending agreement - review as of Oct 18 |
Thales Group |
Through March 2008 |
|
|
|
|
|
|
|
|
|
|
Out of Support
CLIENT |
Note |
Motorola ECCG |
|
Motorola iDEN |
|
Motorola CND |
|
Continuous Computing |
|
|
|
|
|
|
|
|
|
Propsective Support Customers
Client |
Status |
Reflex Security |
Taking ZX713x |
Fortinet |
|
iPolicy |
|
Vadatech |
in addition to Vadatech customers |
Below is prototype wording to respond to a new requests for support after the client's Support Agreement has lapsed.
Thank you for your technical message. Our records indicate that the Support Agreement for this account has expired. Please contact your ZNYX Networks sales representative FFFFF LLLLL at 510 249-0800 or ffff.llll@znyx.com to re-establish product support.
Best Regards
Note: Add sales rep to ticket before sending email if they are not already.
Details of Support Agreements
Below is a more detailed look at support agreement terms and status for each client.
CUSTOMER |
IMs LAST 12 MONTHS |
SALES REP. |
TYPE OF SUPPORT AGREEMENT |
INCIDENTS PROVISIONED |
VALUE (ANNUAL) |
EFFECTIVE DATES |
STATUS |
PAYMENT STATUS |
Thales Group |
-- |
Manuela |
Standard |
40 |
$10,000 |
March 6, 2007 |
current |
paid |
Macnica - NEC, Fujitsu |
261 |
Kevin A |
|
|
|
|
|
|
HP |
132 |
Jeff E |
|
|
|
|
|
|
Rockwell-Collins |
45 |
Kevin A |
SBO Workday |
150 |
|
|
|
|
Motorola ECCG (includes 2nd level to iDEN) |
45 |
Kevin A |
SBO Workday |
150 |
|
|
|
|
Sun |
5 |
Kevin A |
SBO Workday |
150 |
|
|
|
|
BAE |
37 |
|
|
|
|
|
|
|
CCPU |
19 |
|
|
|
|
|
|
|
Support Contracts - as of Nov 2005
This is the last full update on Support contracts that I have Sales. It was release November 2005. We can use this as a starting point for getting new Support Agreements signed.
CUSTOMER |
TYPE OF SUPPORT AGREEMENT |
VALUE (ANNUAL) |
EFFECTIVE DATES |
STATUS |
PAYMENT STATUS |
Tektronix/INET |
standard 9-5 support, 150 Incidents |
$35K |
11/10/2004 - 11/9/2005 |
Invoiced on 11/30/04 |
Payment received 1/10/05 |
Motorola-ECCG (2005) |
standard 9-5 support with Priority 1 SLA, 150 Incidents |
$35K |
2/25/2005 - 2/24/2006 |
Signed, PO received; customer to be invoiced |
Payment due |
SAIC |
standard 9-5 support, 40 Incidents |
$10K |
2/25/2005 - 2/24/2006 |
Invoiced on 3/31/05 |
Payment due |
Motorola-Winphoria (2005) |
24x7 Support with SLA response time |
$62K |
1/1/2005 - 12/31/2005 |
Signed, PO received; customer to be invoiced |
Payment due |
Carrius Tech (2005/06) |
standard 9-5 support, 40 Incidents |
$10K |
4/11/2005 - 4/10/2006 |
Signed; PO received; invoiced on 4/14/05 |
Payment due |
Macnica/NEC |
Private Branch, 9-5 JST support, unlimited Incidents |
$75K |
|
Agreement in review |
|
Rockwell Collins |
standard 9-5 support, 150 Incidents |
$35K |
5/1/2005 - 4/31/2006 |
Signed by customer, PO Received; ZNYX to sign and Invoice |
Payment due |
Motorola CGISS |
standard 9-5 support, 150 Incidents |
$35K |
|
No progress; disagreement by Customer to key ZNYX terms in the Agreement |
|
Continuous Computing |
standard 9-5 support, 150 Incidents |
$35K |
|
Agreement in review |
|
Boeing/Connexion by Boeing |
Standard |
$35K |
|
Process needs to be initiated |
|
Sun Microsystems |
standard 9-5 support, 150 Incidents |
$35K |
|
Agreement in review |
|
Eleccomm |
standard 9-5 support, 40 Incidents |
$10K |
|
Agreement to be sent to Customer |
|