Chapter 3: User-Centric Model

Section I I n t r o d uct i on Chapter 3 1 5 User Cent ric M o d el CHAPTER 3 U SER CE NTRIC M ODEL FRAMEWORK Note: Fig below presented a high level of abstraction. This accommodates the broad number of variations in how the process works. Note: The best Task Environments are created by an EcoSystem as opposed to an environment completely supplied by the developer. For example, take the eco system for Microsoft Word. Word supplies a "micro-manual" with the product.

Section I I n t r o d uct i on Chapter 3 1 6 User Cent ric M o d el However, a thriving eco system provides the user with numerous documentation and training choices as near as the local Barns and Noble bookstore or CompUSA ECONOMETRIC MODEL Note: The graphic below depicts a User's experience with a Brand. The User experiences costs (invests) at specific points over time and receives value at points in time. UTSQis about how the systematically decrease the cost and increase the value to the user.