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Service Availability Monitoring
Many complex products are delivered to the market with “client facing” systems. This includes “direct” technology infrastructure to support On-Demand application services, network business objects, client premises application servers. Technology infrastructure also provides “indirect” product infrastructure such as software downloads, registration, knowledge systems and client support. It is critical that all of these network based services be available 24x7. Service Availability Monitoring is the “automated watchdog.” It provides continuous verification that all systems and key services are functioning, that response times are within range, and that critical services are not about to run out of capacity. It also fires alarms to designated staff if problems are detected. SQI integrates Nagios* as the core technology platform for Real Time monitoring.
Network Monitor Benefits
- 24x7 Monitoring of Critical Infrastructure
- Improved Client Service
- Effective use of Engineering Resources
- You hear of problems from the system, not from customers
- Better Customer Confidence
- Data for preventing problems before they affect customers
* About Nagios
Nagios is a host and service monitor designed to inform you of network problems before your clients, end-users or managers do. The monitoring daemon runs intermittent checks on hosts and services you specify using external "plugins" which return status information to Nagios. When problems are encountered, the daemon can send notifications out to administrative contacts in a variety of different ways (email, instant message, SMS, etc.). Current status information, historical logs, and reports can all be accessed via a web browser. |
Key Features
The integrated SQI solution contains multiple features, making it a very powerful monitoring tool. Some of the major features are listed below: - Constant monitoring of network hardware and specific software functions
- Drill down representation of the network with real time status
- Monitoring of network services (SMTP, POP3, HTTP, NNTP, PING, etc.)
- Monitoring of host resources (processor load, disk and memory usage, running processes, log files, etc.)
- Monitoring of environmental factors such as temperature
- Simple plugin design that allows users to easily develop their own host and service checks
- Ability to define network host hierarchy, allowing detection of and distinction between hosts that are down and those that are unreachable
- Contact notifications when service or host problems occur and get resolved (via email, pager, or other user-defined method)
- Optional escalation of host and service notifications to different contact groups
- Ability to define event handlers to be run during service or host events for proactive problem resolution
- Support for implementing redundant and distributed monitoring servers
- External command interface that allows on-the-fly modifications to be made to the monitoring and notification behavior through the use of event handlers, the web interface, and third-party applications
- Retention of host and service status across program restarts
- Scheduled downtime for suppressing host and service notifications during periods of planned outages
- Ability to acknowledge problems via the web interface
- Web interface for viewing current network status, notification and problem history, log file, etc.
- Simple authorization scheme that allows you restrict what users can see and do from the web interface
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